Question
Lead Activity Feed Missing Info?
We've got a webinar coming up and an email was sent this morning to those who weren't registered as a reminder that the webinar is almost here.
The smart campaign contained a few filters, one of them being the "Not Filled out Form" trigger with the specific webinar form. A few leads still received the email even though they were already registered. In hindsight there should be another filter in there for Program status 'is not' registered, but shouldn't the "Not filled out form" trigger work in this case?
I went in to the activity feed of the individual in question and there's no record of him filling out the form, yet he's registered for the webinar. There's no indication of any status change whatsoeverr (from invited, to pending approval or registered) so I'm not missing a manual progression change. I've also confirmed with the individual that he did fill out the form.
Anyone encountered this or have any suggestions?
The smart campaign contained a few filters, one of them being the "Not Filled out Form" trigger with the specific webinar form. A few leads still received the email even though they were already registered. In hindsight there should be another filter in there for Program status 'is not' registered, but shouldn't the "Not filled out form" trigger work in this case?
I went in to the activity feed of the individual in question and there's no record of him filling out the form, yet he's registered for the webinar. There's no indication of any status change whatsoeverr (from invited, to pending approval or registered) so I'm not missing a manual progression change. I've also confirmed with the individual that he did fill out the form.
Anyone encountered this or have any suggestions?