Issue Sync Marketo/Salesforce: Marketo Disabled Yet Still Trying to Login Salesforce | Community
Skip to main content
Heloise_Briere1
Heloise_Briere1
Level 2
May 17, 2018
Question

Issue Sync Marketo/Salesforce: Marketo Disabled Yet Still Trying to Login Salesforce

  • May 17, 2018
  • 3 replies
  • 5389 views

We disabled our Marketo/Salesforce sync this morning due to an "Invalid Credentials" message yesterday afternoon. Marketo is marked as "Disabled" and last sync happened early morning EDT BUT in the Marketo user login history in Salesforce, Marketo seems to be trying multiple times every second to login in Salesforce creating a "Login Rate Exceeded" message.

So it seems that the sync, even if disabled, is still trying to happen.

Has anyone else run into that issues? We've been trying to solve this for the past 6 hours.

Thanks in advance!

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

3 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
May 17, 2018

Hi Heloise,

So it seems that the sync, even if disabled, is still trying to happen.

That should not be the case.

Please provide a screen shot of the salesforce section in the admin.

It is strongly recommended that Marketo sync user in SFDC uses a dedicated profile with a "password never expires" system right. This will prevent this types of incidents...

-Greg

jim_jim_lam_Lam
jim_jim_lam_Lam
Level 2
May 17, 2018

I am fairly sure it is caused by campaign flow actions that communicates to Salesforce (such as Sync to SFDC). Maybe someone from Marketo can confirm. Or I suppose you can easily test it by running a single flow action a couple of times and see if it logs something in the SFDC login history.

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    May 18, 2018

    Hi Heloise,

    Go to Marketing Activities -> Campaign inspector and filter the view with the "sync" and "SFDC campaign" keywords. See what Smart campaigns show up. Access the active triggered and planned batch, and stop them.

    BTW, If you have more than 10 of them, you have a design problem. These flow steps should be centralised.

    Check also the campaign queue in case some of these are being queue with some high volume of pending records.

    If after this the problem remains, you should call support in, they will be able to tell you what kind of callas are being made.

    -Greg

    Heloise_Briere1
    Heloise_Briere1Author
    Level 2
    May 18, 2018

    Hi Gregoire,

    I apologize, I just saw all these messages, we've been trying to get a hold of both Salesforce & Marketo to figure what is happening. According to Marketo, the sync is not disabled even if it says it's disabled, and Marketo keeps doing API calls to Salesforce even if the API calls limit has been reached.

    What do you call the "campaign inspector"? Is it the search tool under the Marketing Activities?

    Thanks in advance,

    Heloise

    Heloise Briere
    Heloise_Briere1
    Heloise_Briere1Author
    Level 2
    May 18, 2018

    Also, I did a massive SFDC Sync right before it hits the API call limit. I had assumed that the SFDC sync had stopped after reaching the API limit. But does it?

    Heloise Briere
    Terms & ConditionsAccessibility statement

    Loading footer...