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MadisonLu1
Level 2
May 10, 2018
Question

Is anyone else having issues with delayed delivery of sample emails?

  • May 10, 2018
  • 2 replies
  • 1860 views

Some of our sample emails are taking up to 25 minutes to reach our inbox. Is anyone else having the same issue?

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2 replies

A
Anonymous
May 10, 2018

From time-to-time, I have experienced delays in sample emails reaching the inbox but it generally works itself out. You shouldn't have it be a problem for an extended period of time if you do you may want to reach out to support.

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
May 10, 2018

The latency could be on your server accepting the email or delivering it to your inbox.  Support can pull the delivery or bounce logs if you can provide them the time you sent the sample email.

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