Include a list or add a filter to pull lead records affected by web services errors | Community
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Level 4
June 29, 2018
New

Include a list or add a filter to pull lead records affected by web services errors

  • June 29, 2018
  • 2 replies
  • 1934 views

We recently started receiving notifications for a Web Service Error: Code 1018 with a count of 8. According to this developers documentation, error code 1018 means: "CRM Enabled: The action could not be carried out, because the instance has a native CRM integration enabled."

Unfortunately, Marketo support advised that there's no way to pull the list of records that are impacted by this vague error. So the problems are:

  • That error description from the documentation is too broad, it can mean anything. Which action can't be carried out?
  • Does the count of 8 from the notification mean that it impacted 8 records? Or it happened 8 times across the entire instance/database?
  • How do I narrow down which records were impacted?

If I can figure out which records were impacted, I could potentially figure out what's happening, but Marketo doesn't provide a list or a way to pull a list. How do I fix it if I don't have the tools to identify/isolate the issue?

This is somewhat related to this idea for API error logs from February 2016 that was marked as "We Like It!" by Marketo.

2 replies

Level 2
July 3, 2018

Great idea, surprised this isn't already an option!!

February 4, 2020
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