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Jenn_DiMaria2
Jenn_DiMaria2
Level 10
September 26, 2016
Question

Error: Cannot Get Email Content

  • September 26, 2016
  • 3 replies
  • 2254 views

Anyone seen this error before? Any ideas how to fix? It worked fine until this morning when I went in to edit text and tried approving my change.

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3 replies

Dory_Viscoglio
Dory_Viscoglio
Level 10
September 26, 2016

Maybe @Justin Cooperman​?

    A
    Anonymous
    September 26, 2016

    Might need support for this.

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    September 26, 2016

    Hi Jenn,

    If it's sudden, no change was made to the template, and you do not have activated email editor v2, I do not like it As Jamie, I would call in the Support.

    -Greg

    Jenn_DiMaria2
    Jenn_DiMaria2Author
    Level 10
    September 26, 2016

    I think that's what I'll have to do. Email 2.0 is activated, but it hasn't been an issue with this email since I created it on Friday. I've been in and out of it ever since with no issues until today

    Justin_Cooperm2
    Justin_Cooperm2
    Level 10
    September 26, 2016

    Hi Jenn,

    Definitely file a support ticket so we can look into it. Also, can you email me your subscription prefix and a link to this email where you are seeing this? I'll see if we can get someone to take a look at it for you.

    Justin

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