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PovEim
Level 3
February 26, 2025
Solved

Unable to filter by created tags

  • February 26, 2025
  • 4 replies
  • 780 views

Hi,

 

I am on 6.5 onsite.

 

In the past couple of months I created a few new tags and added them to tens if not hundreds of assets. Today I noticed that when I select those tags in the asset search by Tags filter, the search brings no results. If I enter the tags in the search field in " ", then the search result brings those assets. There are 1000+ assets that should show up.

I tested a few different tags I created recently and added to the assets - non of them work through this method. 

 

Why is the Tag filter search not working? What needs to be done to fix this?  

 

 

Thanks

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Best answer by joerghoh

I think that needs a deeper investigation, please raise a support ticket.

Please also mention a rough time when you saw it working the last time.

4 replies

anupampat
Community Advisor
anupampatCommunity Advisor
Community Advisor
February 26, 2025

Hi @poveim ,

 

Usually the jcr:content/metadata/cq:tags property should be indexed for all assets by default under /oak:index/damAssetLucene-8. Can you check error logs of any indication where it's traversing a lot of nodes to fetch the results, or you may be using any custom property for tagging ?

 

Regards,

Anupam Patra

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    February 26, 2025

    @joerghoh @gkalyan @lokesh_vajrala @sherinregi-1 @stiegjo22 @gabrielmircea @umesh_thakur @rishabhkr @joelso2 Can you take a quick look at this question? Any guidance you can provide would be much appreciated!

    Kautuk Sahni
    joerghoh
    Adobe Employee
    joerghohAdobe EmployeeAccepted solution
    Adobe Employee
    February 26, 2025

    I think that needs a deeper investigation, please raise a support ticket.

    Please also mention a rough time when you saw it working the last time.

      Umesh_Thakur
      Community Advisor
      Umesh_ThakurCommunity Advisor
      Community Advisor
      February 27, 2025

      Any recent service pack installation been done from your side to the environment? If yes then the date?

      Please share error log if possible.

      Thanks

      Umesh Thakur

        P
        PovEimAuthor
        Level 3
        February 27, 2025

        Hi Umesh,

         

        Not that I am aware of... 

        As a DAM Librarian I don't have access to the logs unfortunately, or am not aware how to pull them out on this platform. If error log can be generated with my access level (not a dev) please share the steps. 

        Many thanks

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